To file
a claim under the ITW Linx Lifetime Product Warranty, you must follow
these Claim Procedures:
Step 1 Go
to the Contact section
of the ITW Linx website (www.itwlinx.com).
Click on "Other" and enter Lifetime Warranty into the adjacent
box. Enter your contact information including full name, email and
phone number, and submit the ITW Linx part number, quantity and date
of occurrence in the comments/questions portion of the web page. Click
"Submit Comments" to send the email to the ITW Linx warranty department.
Step 2 ITW Linx will review your information and notify you via phone or email if you qualify for the Lifetime Product Warranty. If you do qualify, you will be provided with a Surge Damaged Form number (W#)
Step 3 Pack
the ITW Linx surge protector in a secure box so no further damage occurs.
Clearly write the W# on the outside of the shipping box. No returned
product will be accepted without the W number. Ship the complete package
to the address supplied to you via email or phone.
Step 4 The ITW Linx warranty department will evaluate your surge protector.
Step 5 ITW Linx will replace the qualifying returned protector with the identical part number. If the identical part number is no longer available, ITW Linx will replace the protector with the closest possible protector.
The average turn around time from receipt initial email to product replacement is 30 days.
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