Valid only in the United States and Canada

It is the policy of ITW Linx that it will, in its sole discretion, replace, pay to replace at fair market value, or pay to repair, up to the dollar amount specified below, equipment that is damaged by an AC power, cable, telephone, or lightning surge while connected to a properly installed ITW Linx surge protector. ITW Linx must determine that the surge protector shows signs of surge damage or is operating outside of design specifications, relative to its surge protection capability, and under all of the circumstances failed to protect your connected equipment.

SurgeGate Family: $50,000
SecureLinx Family: $10,000
DataLinx® 1200: $5,000
RacMAX® 3400 and 3700: $5,000

The following models do not provide a Connected Equipment Protection Warranty:

THIS POLICY IS SUBJECT TO THE CONDITIONS BELOW:

2. PROPER INSTALLATION: ITW Linx AC protectors must be directly plugged into a properly grounded 3-wire AC outlet. Extension cords*, non-grounded two prong adapters, or other non-ITW Linx surge products must not be used. Building wiring and other connections to protected equipment must conform to applicable codes (NEC or CEC). No other ground wires or ground connections may be used. All wires (including, e.g., AC power lines, telephone lines, signal/data lines, coaxial cable, antenna lead-ins) leading into the protected equipment must first pass through a single ITW Linx SurgeGate, DataLinx® or RacMAX® 3400 or RacMAX® 3700 protector designed for the particular application. ITW Linx Secondary modular protectors must be preceded by ITW Linx Primary Protectors. The protector and the equipment to be protected must be indoors in a dry location, and in the same building. ITW Linx installation instructions and diagrams must be followed.

3. NOTIFICATION: You must file a connected equipments claim with ITW Linx within ten days of any event precipitating a request for product replacement or payment for connected equipment damage. Please refer to the claim procedures via at www.itwlinx.com/warranty/faq.asp

4. DETERMINATION OF FAILURE: ITW Linx will evaluate the protector for surge damage. The ITW Linx protector must show signs of surge damage or must be performing outside (>10%) of design specifications relative to its surge protection capability. Opening the enclosure, tampering with, or modifying the unit in any way shall be grounds for an automatic denial of your request for payment, with exception of opening the enclosure for installation/removal purpose on the following models:

ITW Linx, after evaluating all information provided, shall, in its sole discretion, determine whether or not your request is eligible for payment.

ITW Linx will replace any surge protection products returned in conjunction with the Connected Equipment Warranty claim. All goods returned to ITW Linx will become the  property of ITW Linx and will not be returned. ITW Linx will send you a letter explaining the test results and notifying you of the status of your claim.

ITW Linx reserves the right to inspect the damaged connected equipment, parts, or circuit boards. Please note that you are responsible for any and all charges related to shipping the damaged equipment to ITW Linx. ITW Linx also reserves the right to inspect the customer’s facility. Damaged equipment deemed uneconomical to repair must remain available for inspection by ITW Linx until the claim is finalized.

5. REQUEST PAYMENTS: Once ITW Linx has determined that you are entitled to compensation, ITW Linx will, at its election, pay you the present fair market value of the damaged equipment, or pay for the cost of the repair, or send you replacement equipment.

6. OTHER INSURANCE/WARRANTIES: This coverage is secondary to any existing manufacturer's warranty, implied or expressed, or any insurance that may cover the loss and/or service contract in existence at the time of the loss.

7. EXCLUSIONS: THE ITW LINX CONNECTED EQUIPMENT PROTECTION WARRANTY DOES NOT APPLY TO: Service charges, installation costs, reinstallation costs; setup cost; diagnostic charges; periodic checkups; routine maintenance; loss of use of the product; costs or expenses arising out of reprogramming or loss of programming and/or data; shipping charges or fees; service calls; loss or damage occasioned by fire, theft, flood, wind, accident, abuse or misuse, and products subject to manufacturer's recall or similar event.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

8. DISPUTE RESOLUTION: Any controversy or claim arising out of or relating to ITW Linx’s Connected Equipment Protection Warranty, or the alleged breach thereof, shall be settled by arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. You may file for arbitration at any AAA location in the United States upon the payment of the applicable filing fee. The arbitration will be conducted before a single arbitrator, and will be limited solely to the dispute or controversy between you and ITW Linx. The arbitration shall be held in any mutually agreed upon location in person, by telephone, or online. Any decision rendered in such arbitration proceedings will be final and binding on each of the parties, and judgment may be entered thereon in a court of competent jurisdiction. The arbitrator shall not award either party special, exemplary, consequential, punitive, incidental or indirect damages, or attorney's fees. The parties will share the costs of arbitration (including the arbitrator's fees, if any) in the proportion that the final award bears to the amount of the initial claim.

9. GENERAL: If you have any questions regarding the product warranty or the connected equipment protection warranty, please contact the ITW Linx Customer Service Department at 1-800-336-LINX. This warranty supersedes all previous warranties. This is the only warranty provided with the protector and any other implied or expressed warranties are non-existent. This warranty may not be modified except in writing, signed by an officer of Illinois Tool Works, Incorporated.

10. This policy gives you specific legal rights, and you may also have other rights which vary from state to state.

* The use of a ITW Linx extension cord (part # GE1410) will not invalidate the warranty.