ITW Linx Connected Equipment Warranty Frequently Asked Questions and Claim Procedures

FAQ-Connected Equipment Warranty Claims

Q: Is lightning damage to the ITW Linx surge protector covered?
A: The surge protector is designed to protect your connected equipment and will sacrifice itself for your equipment if the lightning hit is severe. If your surge protector was hit by lightning and you do not have any connected equipment damage, we are not required to replace the surge protector. ITW Linx may, at its own discretion, replace surge damaged protectors. This would fall under the Lifetime Product Warranty. Please see that section of our website for the procedure to replace surge damaged ITW Linx protectors. If you do have any connected equipment damage, see below to file a claim.

To file a claim under the ITW Linx Connected Equipment Warranty, you must follow these Claim Procedures:

Step 1 Read through the frequently asked questions above, then download and fill out the Connected Equipment Warranty Claim Kit below. Fax the completed questionnaire / kit to 630-315-2155 for qualification. If the claim qualifies, you will be contacted via email or phone with a Return Goods Authorization (RGA) number, a Connected Equipment Warranty (CEW) number and a Shipping Address.

Step 2 Pack the ITW Linx surge protector and the original signed Connected Equipment Warranty Claim Kit in a secure box so no further damage occurs. Clearly write the RGA# and CEW# on the outside of the shipping box. No returned product will be accepted without the Return Authorization number. Failure to submit return goods within 30 days of issuance of an ITW Linx Authorized RGA number will result in automatic denial of the claim. Please note that you are responsible for any and all charges related to shipping return goods to ITW Linx.

Step 3 The warranty department will review your Connected Equipment Warranty Claim Kit, including the surge protector.

Step 4 ITW Linx will notify you with the status of your claim. If we determine that you are covered under the Connected Equipment Warranty, and the damage to the equipment was caused by the ITW Linx product covered under this warranty, we will either authorize you to have the equipment repaired, or we will reimburse you for the fair market value of the damaged equipment. The average turn around time from receipt of complete ITW Linx Connected Equipment Warranty Claim Kit to decision is 60 days.

Click the icon to download the Connected Equipment Warranty Claim Kit (MSExcel 113K)

For additional comments/questions, email our warranty department at cew@itwlinx.com.